Update (11:25 am, 20 July 2012): If you are not receiving 3ABN on your satellite, please turn off the power switch on the wall for your satellite receiver for a few seconds and then turn it back on (reboot), and 3ABN should return. If this does not resolve the issue, please contact GlobeCast Australia on (02) 8258 7966 for assistance.
Thank you.
Many 3ABN viewers in Australian and New Zealand have been experiencing reception issues since early this morning, including no signal, or a frozen picture. We have made enquiries to the satellite provider company in Sydney, and they have informed us that they performed an upgrade on equipment that sends our signal, as well as the signal for NHK World, to the satellite at 2 am AEST. It was expected that the upgrade would not cause any issues, and thus they did not inform us before-hand. Unfortunately, this was not the case.
Not all set-top boxes are affected, however we have been informed that those manufactured by Strong and other older boxes have been affected. We use new ST Gold boxes in our building, so were unaware of the change until called by viewers.
If your box has been affected, please try the following remedial actions:
- Turn your box off at the power outlet and unplug it. After a few seconds, plug it back in and turn it on again.
- If you still have problems, you will need to re-download 3ABN.
To re-download 3ABN, please re-scan the 12546 transponder. If you are uncomfortable with doing this, please contact GlobeCast Australia on (02) 8258 7966. We may be able to take some calls on Friday morning (20 July) or Monday (23 July), as we will be running at limited capacity for three weeks due to key staff travelling to 3ABN in the USA.
We apologise for any inconvenience this has caused. It is currently out of our control and the best we can do is provide the advice above. Thank you for understanding.